Shipping policy

At Ice Guys Jewelry, we are committed to delivering a world-class customer experience. Every order is packaged with care, inspected for quality, and shipped using trusted carriers to ensure safe and timely delivery.

1. Order Processing

  • All orders are processed Monday–Friday, excluding holidays.

  • Standard inventory items ship within 1–3 business days.

  • Custom jewelry items require 2–3 weeks for production unless otherwise specified.

  • You will receive a confirmation email once your order has been placed, followed by a tracking number once your order ships.

During high-volume periods (such as holidays, product launches, or promotions), processing times may be slightly extended.

2. Shipping Methods & Delivery Times

We offer reliable domestic and international shipping through carriers such as UPS, FedEx, USPS, and DHL.

United States

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

International

  • Standard International: 7–14 business days

  • Expedited International: 3–7 business days

Delivery estimates may vary depending on destination, carrier, and customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Selected shipping method

We occasionally offer free shipping promotions, which will be clearly noted on our website.

4. Order Tracking

Once your order has shipped, you will receive a tracking link via email or SMS.
You may track your package at any time through our website or the carrier’s portal.

If you have not received tracking information within 48 hours of shipment, please contact us.

5. International Duties & Taxes

For international orders, import duties, taxes, and customs fees may apply depending on your country’s regulations.

  • These charges are not included in our prices.

  • The recipient is responsible for all customs-related fees.

Ice Guys Jewelry is not liable for delays caused by customs or international carriers.

6. Address Accuracy

Customers are responsible for ensuring all shipping information is accurate at the time of checkout.

We cannot guarantee updates to addresses once an order has been processed.
Orders shipped to incorrectly entered addresses may incur additional fees for reshipment.

7. Lost, Stolen, or Damaged Packages

We prioritize safe delivery, but once a package is in the carrier’s possession, it is their responsibility.

If your package is lost, stolen, or damaged, please notify us immediately.
We will assist in filing a claim with the carrier and work with you on a solution.

For added protection, we recommend selecting route/package protection insurance at checkout if available.

8. Signature Requirement

For high-value shipments—including luxury jewelry, gold, or diamond pieces—a signature may be required upon delivery for security purposes.

If you cannot be present, please arrange delivery with your carrier.

9. Delivery Delays

We strive to meet all delivery timelines; however, delays may occur due to:

  • Weather conditions

  • High-volume shipping seasons

  • Carrier issues

  • Customs processing

  • Incorrect or incomplete addresses

Ice Guys Jewelry is not responsible for delays outside our control.

10. Contact Us

For any delivery-related questions, please contact our customer support team:

Email: info@iceguysjewelry.com
Phone: (510) 542-1273
Instagram DM: @iceguysjewelry

Our goal is to deliver excellence—from the moment you place your order to the moment it arrives at your door.